Founding Customer Success Manager

About Krea

At Krea, we are building next-generation AI creative tools.

We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.

We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.

This role

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

Own post-sale customer success: onboarding, adoption, renewals, and expansion

Help customers integrate Krea into their creative workflows and daily work

Drive product adoption across our core customer profiles

Communicate new feature and product updates (we ship weekly)

Track usage and customer signals to help customers get more value

Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal

Program manage webinars and workshops in partnership with our creative leads, from planning content through execution

Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

Experience in Customer Success or Account Management

Commercially minded, with a track record of renewing and growing customer accounts

Product-focused mindset, with experience in onboarding and implementation

Strong communication and interpersonal skills - you're great at building and maintaining relationships

Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice to have

A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)

Strong understanding of creative workflows

What we offer

Team: Work alongside a world-class team building the future of AI creative tooling

Impact: Significant scope and company-wide impact

Competitive compensation: generous salary & equity packages

Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage

Time off: Flexible PTO policy

Financial planning: 401k with a 4% company-sponsored match

Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it

Transit: Ubers covered to & from the office

Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).

And more!

Please note the above benefits & perks are for full-time employees